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Specialist Mortgage were excited to welcome someone of Grace’s calibre to the Mortgage Broker team. And she quickly proved her ability to assist clients, both locally and internationally, with all aspects of Australian residential finance.
Grace has had a successful career in the finance industry. Previously working as a Senior Relationship Manager in premium banking, where she exemplified her prowess in managing affluent clients, cultivating strong relationships, and driving loan portfolio growth.
Grace consistently surpasses customer expectations beyond conventional banking practices, by offering personalised lending solutions and optimal client outcomes. She is an expert in structuring loans to meet the individual needs of clients and has specialist skills in expat and non-resident lending.
Grace is fluent in both English and Mandarin and has vast connections throughout the Asia Pacific region.
Grace and her team were fantastic. Despite the overseas time zone challenges, the process was seamless from start to finish. Will happily use them again.
Grace is authentic, honest, and responsive. Grace makes it a priority to understand her client’s needs and her friendly and relaxed nature makes it a pleasure to liase with her.
As an American expat based in Singapore, I had a very positive experience with Specialist Mortgage. Grace and her team assisted us each step of the way to successfully obtain a mortgage to purchase a property in Brisbane. We were very satisfied with their professionalism and expertise.
Grace continually maintains communication, ensuring her clients have the latest financial information and that they are receiving the best possible service.
We had a great experience getting a new construction loan and mortgage with Grace and Gino at SMATS Group. We received excellent advice and communication at every step.
Grace took the time to understand our needs and our capabilities and tailored a loan that suited us and our requirements. I thank you Grace for your commitment to client satisfaction over a long period.
I had previous trouble securing finance from other brokers to purchase a property in Australia, however Grace and John were able to expertly guide me through the process and get me what I needed. Fast, responsive and overall a pleasure to deal with.
It has been an absolute pleasure to work with Grace over the last 2 years. Grace has the ability to build strong customer relationships as she genuinely cares for her customers, she is a very experienced, who is selfless with her time and is always willing to assist her peers.
It’s been such a relief and pleasure having Grace as our personal banker for the past few years. She’s helped us to navigate a number of complex lending related issues, always providing professional, timely and friendly service.
Grace has played a major role in supporting my financial investments over the past 16 years. She is a true professional and a wonderful person to work with. I will contribute to work with Grace and cannot recommend her highly enough.
Exceptional service! We’re based overseas and Grace and her team have made our Australian home purchase journey a breeze. Professional, thorough and supportive. We are happy to endorse them for anyone considering them for mortgage services.
We are overseas expats with good incomes and found challenges qualifying for home loans in Australia.
Grace and her team made the bank application painless.
I highly recommend using Specialist Mortgage to broker your Australian home loans.
Grace and the team were great at helping me achieve my property investment loan goals. I am not experienced in this area and had many questions which were explained clearly to me.
I would recommend their services.
Grace and Gino were amazing! They were able to answer all my questions and so accommodating when I requested to have calls or meetings. It took me a bit longer then I thought to purchase my property, but they were with me every step of the way. I look forward to working with them in the future.
We are very happy with the service provided particularly from Grace and her team. They were very helpful with our loan application, keeping us updated and always available on short notice.
Thank you to Grace Neo and Gino Lugto from Specialist Mortgage for all their help with our loan application. I highly recommend them to Aussie expats or anyone with foreign income wanting to buy property in Australia.
The loan Grace provided was a unique package that I have never seen before but was perfect in challenging times. This would not have been possible if Grace had not understood us and pushed, challenged, and changed internal process’, standards and procedures.
I would highly recommend this service to any expats thinking of returning. My advice would be to start the process as early as possible.
What we appreciated the most is the response time and continuous support throughout the process of pre-approval all the way up to settlement. They are great professionals that explain everything thoroughly. We really trust them to help build our portfolio. Highly recommended to anyone!
We would definitely recommend the Specialist Mortgage team to anyone needing a mortgage broker who knows the ins and outs of borrowing.
If you are an Australian and need a mortgage broker – someone who knows how to navigate this tricky area, then Specialist Mortgage will take wonderful care of you. They helped me purchase an investment property while abroad, and their level of service and attention to details were second to none.
As I was purchasing a property from overseas, prompt communication and attention to detail were essential, and they exceeded my expectations at every step. No question was ever too much trouble, and they kept me informed throughout the entire process.
We’ll definitely be using Specialist Mortgage again in the future and would highly recommend them to anyone looking for expert advice and a smooth property investment journey.
We recently purchased our first investment property with the help of Specialist Mortgage, and the experience was fantastic.
I used the Specialist Mortgage broking team to secure lending in Australia at a time when Australian banks were imposing tight controls on expat lending.
The team were impressively responsive and helpful throughout the whole process and able to secure me a great outcome. I would highly recommend using their services.
My experience with the Specialist Mortgage team was fantastic; they are extremely knowledgeable. The Specialist Mortgage team pointed out important factors in my settlement, which led me to save a lot of money.
I highly recommend Specialist Mortgage, and I will be using their services again.
In the end, I went with a non-bank lender Specialist Mortgage recommended—and it’s been a great experience so far.
Thank you for the outstanding job you did in refinancing our home loans. Your team truly understood our home loan requirements and provided us with specialist advice that not only met our current needs but also allowed us to plan for future growth.
EXCEPTIONAL customer service from the Specialist Mortgage team. My housing loan process in Australia was so smooth.
As a working expat living abroad and in a time zone that makes it difficult to deal with Australia, I found the team to be extremely knowledgeable, responsive, and helpful.
We recently used Specialist Mortgage again to obtain home loan finance and received the same high level of fast, efficient and reliable service as previously experienced. Great service and great communicators. Highly recommended for finance services.
Highly recommend Specialist Mortgage and their hard working team. They were very professional and supportive, and persevered to prepare preapprovals and finalise finance over what was a very long and complex (French renumeration structure) and ultimately successful house search.
Great customer service and always available to clarify and respond.
Specialist Mortgage/SMATS was recommended to us by other expats and we are very glad we took the advice. Highly recommend to all.
We used Specialist Mortgage for several investment house loans as expats. They were easy to work with, responded promptly and made it a stress-free process.
Impeccable service end to end. The team managed the process from initial enquiry right through to settlement to the highest quality.
Thank you to the Specialist Mortgage team for arranging finance for my new Australian property. Not an easy task given my China working location and a tightening banking environment for foreign-based workers.
Don’t waste your time and look no further than Specialist Mortgage! They made the impossible possible for me as an Aussie expat trying to secure a mortgage back home.
Working with Specialist Mortgage has been nothing short of a pleasure. They went above and beyond what was expected of a mortgage broker.
Thank you to the SMATS team for arranging finance for my new Australian property. Not an easy task given my China working location and a tightening banking environment for foreign based workers.
We’ve been using Specialist Mortgage for mortgage approvals and renewals for the past 2.5 years and they have dealt with my endless questions very quickly, professionally and tirelessly which is super impressive.
From the first Zoom call with Grace Neo, I knew I was in expert hands. Grace, Michelle, and Katherine were fast, diligent, and always clear. A truly professional team.
I couldn’t be happier with the advice provided or the outcome achieved. Very good working with foreign clients, brilliant communication throughout. Highly recommend.
Excellent service from start to finish. The team was attentive, communicative and always helpful with my queries. Highly recommended.
EXCEPTIONAL customer service from Specialist Mortgage.
My housing loan process in Australia was so smooth.
Impeccable service end to end. As a working expat living abroad in a time zone that makes it difficult to deal with in Australia, I found the team to be extremely knowledgeable, responsive, and helpful. They managed the process from initial enquiry right through to settlement to the highest quality.
As an Aussie expat living in London, I struggled with six other brokers before finding Specialist Mortgage. They were the only ones who got it done.
Carolyn & Michelle assisted us with a rather complicated mortgage and refinance application, while we were living abroad. We felt fully supported throughout the process, saving us a lot of stress. We strongly recommend them!
Specialist Mortgage provided continual professional care and attention as we worked through some of the challenges faced when remotely purchasing and financing property investments in Australia.
A sincere thank you to the Specialist Mortgage team for your dedication, professionalism, and getting me across the line. I honestly thought I’d have to sell my Sydney property before I found you.
We appreciate your hard work and complex understanding of our situation. We will definitely recommend you to our friends and family.
Fantastic support throughout the purchasing process.
During the Covid-19 pandemic our purchase and settlement process was handled remotely via phone and emails, Helen and Fanny were very responsive to our questions, the process and acquisition of all the paperwork was very clear.
The help that we received from Specialist Mortgage services was superb. Their guidance and support was spot on through the entire process. I have no hesitation in recommending them very highly.
Over the past 10 years, Specialist Mortgage has supported me in securing finance for several of my property investments. They’ve made the process seamless, even while I was living overseas in Dubai and London.
As an Australian citizen, Australian Non Tax Resident and UAE resident, finding a home loan can be challenging and a daunting task. On two separate occasions we have used the Specialist Mortgage team to secure a loan and have found them to be extremely professional, responsive, knowledgeable and have a true partnership approach.
We decided to return to Australia from Dubai and needed sound tax and financial advice. We approached the Specialist Mortgage team and they came up with realistic solutions to purchase a property back in Australia. It did not take long to get loan approval and we were able to buy in a subdivision.
I wouldn’t hesitate to use them again for future loan needs and have already recommended them to friends and family.
Thank you for all the behind the scenes work you did to get us where we are today. It was a long process, but we got there in the end.
It was an absolute pleasure dealing with Helen and Rina, and I wouldn’t hesitate to recommend them to anyone looking for knowledgeable, reliable, and genuinely supportive mortgage brokers. Thank you both for your exceptional service!
The Specialist Mortgage team provided continual professional care and attention as we worked through some of the challenges faced when remotely purchasing and financing property investments in Australia.
A professional service from start to finish.
My experience with Specialist Mortgage was fantastic, they are extremely knowledgeable.
They pointed out important factors in my settlement which lead me to saving a lot of money.
I highly recommend Specialist Mortgage and I will be using their services again.
I was extremely pleased with the outcome and look forward to continuing the relationship with Specialist Mortgage.
The application process was straightforward, the guidance was clear, and the support never wavered. It was such a relief after so many false starts.
Your expertise and dedication have made a significant difference, and we are incredibly grateful for your support throughout the refinancing process. Thank you once again for your exceptional service. A very happy customer!
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