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Jessa Bitao is a highly qualified and experienced Client Services Manager for Specialist Mortgage. With a Bachelor of Science degree in Office Administration, a Professional Diploma in Accounting and completion of QuickBooks, Xero, and Bookkeeping courses, Jessa has the necessary academic and industry qualifications to excel in her position.
As a Client Services Manager, Jessa plays an important role in assisting the finance team, her skills and expertise have enabled her to handle these responsibilities with precision and efficiency.
Jessa has built her career in the finance industry, having worked as a Junior Accountant for almost 6 years and as a Mortgage Accountant for 1 year. She has gained invaluable experience as a Mortgage Loan Processing Officer and this diverse experience and knowledge of the industry have equipped her with the skills to navigate the complexities of the finance world and provide excellent service to clients.
Jessa is known for her hard work and resourcefulness, which are essential qualities in her line of work. She is a good listener and pays attention to detail, ensuring that every task is completed accurately and promptly. As a Client Services Manager, Jessa is dedicated to providing exceptional service and will go above and beyond to ensure your needs are met.
Helen was invaluable in enabling me to secure my first investment property from Dubai. She matched me with a lender that was suited and could accommodate my personal circumstances, guided me throughout the application process and proactively liaised with the lender to make the process as smooth as possible over the holiday period.
Helen has helped us with multiple loans and refinancing and has made the process so simple and easy. With Helen’s advice we have always felt like we have been able to find the best product in the market for us.
We have now used Helen Avis twice in procuring suitable Home Loans for our two investment properties. Helen and the team at SMATS have a deep understanding of the nuances of being an Australian Expat and we have always had great advice, high value offers and top notch service from her and the team.
Helen is completely client focused, she was able to take our exact requirements and circumstances into account when searching for and procuring a lender to suit us.
Thank you to Bridget, Fanny and the SMATS team for helping us secure the loan for our dream home They clearly know what they are doing and are well versed in every stage of the process. We just provided information, they took care of the rest. I definitely recommend SMATS for expats wanting a mortgage in Australia.
I have now gone through the arduous process of purchasing an Australian property four times. On the last three occasions, Helen Avis has been my first and most important point of contact in the process.
Specialist Mortgage/SMATS was recommended to us by other expats and we are very glad we took the advice. Highly recommend to all.
Carolyn went above and beyond to assist me in finding the perfect mortgage for my needs. Carolyn had extensive knowledge and understanding of the mortgage industry, and she took the time to comprehend my financial goals and personal circumstances.
Even after the loan was approved, Helen worked with my conveyancer to ensure that final settlement was achieved without delay. I recommend Helen without hesitation and look forward to working with her again in the future. Thank you again for all your help!
Bridget made it easy for me to choose a bank and she arranged special finance packages, pre-approval and final loan approval.
Everyone I worked with on this purchase was fantastic. Helen helped me to find a mortgage when my existing bank said no.
Helen and her team absorb so much of the difficulty and tediousness of organizing a home loan, thanks to her meticulous nature and her prompt and effective communication.
We used Specialist Mortgage for several investment house loans as expats. They were easy to work with, responded promptly and made it a stress-free process.
Bridget Bowman recently helped me lower the interest rate on my variable rate mortgage in Australia. The result was an over $100 reduction per month! As an existing customer with an ongoing relationship with SMATS, all it took was one email to Bridget and she was on the case, about 7 days later she sends me an email with the good news.
During the Covid-19 pandemic our purchase and settlement process was handled remotely via phone and emails, Helen and Fanny were very responsive to our questions, the process and acquisition of all the paperwork was very clear.
Helen’s intimate knowledge of the market and pricing of various loans (investment, owner occupier, interest only etc) has made loan selection a breeze and enabled us to have confidence in our decision making.
Bridget made sure that I had the best rate and promptly provided me with clear answers for all my questions. She supported me through every single step in a professional and efficient manner.
Bridget has been an amazing mortgage broker, she is always very accessible, follows through and thinks outside the box!
Helen delivers. She is practical, responsive, efficient and caring.
Helen has helped us many times with our finance over the years. If something can’t be done, Helen will tell you straight – but she will always offer alternatives and solutions.
We trust her completely.
Bridget and Norliana were instrumental in securing us our forever home as Expats. Communication was excellent, answers prompt, feedback was incredible.
Helen Avis did a really outstanding job pushing our formal approval through in 4 days. She was also very helpful in advising me of the risks around unconditional vs conditional exchange which was much appreciated.
I would have long been deterred from property investment in Australia had it not been for the hard work and high standard of service Helen offers.
Bridget’s tireless work to finally find a lender for me with competitive terms was exceptional.
Through Bridget Bowman we were able to structure our home loan in order to secure a second property. Bridget was excellent in her service and advice rapidly securing loan approvals.
We required quite a complicated loan including land and a new build which was handled so smoothly that we then decided to go with Helen for our next purchase and the refinancing of an existing loan away from a bank I had been unhappy with for years.
There was no gain for SMATS in doing this, Bridget just wanted to do what is best for their customer, and we are so grateful for their help and support over the years. I would 100% recommend SMATS for their excellent service offering and customer service, always putting their customers first.
I had the pleasure of working with Carolyn. She explained all the intricate mortgage details in a manner that was easy for me to grasp. Carolyn conducted herself in a professional manner and was always available to address any questions or concerns I had. Thanks to her, the entire process was effortless and free of stress!
We’ve been using Specialist Mortgage for mortgage approvals and renewals for the past 2.5 years and they have dealt with my endless questions very quickly, professionally and tirelessly which is super impressive.
I used the Specialist Mortgage broking team to secure lending in Australia at a time when Australian banks were imposing tight controls on expat lending.
The team were impressively responsive and helpful throughout the whole process and able to secure me a great outcome. I would highly recommend using their services.
Debbie provided continual professional care and attention as we worked through some of the challenges faced when remotely purchasing and financing property investments in Australia.
Helen and John made buying our first property a dream, so seamless and professional. Will definitely be taking up their services again.
It has been an absolute pleasure to work with Grace over the last 2 years. Grace has the ability to build strong customer relationships as she genuinely cares for her customers, she is a very experienced, who is selfless with her time and is always willing to assist her peers.
It’s been such a relief and pleasure having Grace as our personal banker for the past few years. She’s helped us to navigate a number of complex lending related issues, always providing professional, timely and friendly service.
Grace is authentic, honest, and responsive. Grace makes it a priority to understand her client’s needs and her friendly and relaxed nature makes it a pleasure to liase with her.
Grace took the time to understand our needs and our capabilities and tailored a loan that suited us and our requirements. I thank you Grace for your commitment to client satisfaction over a long period.
Helen and Katherine were awesome, assisting with a new property purchase and re-finance of existing loans in record time, all with improved overall pricing. Very professional and highly recommended.
It’s a pleasure to work with Helen and John from SMATS. They are extremely efficient and helpful. I strongly recommend them.
Highly recommended! As returning expats with self-employed income, traditional lenders just aren’t interested. After a failed attempt with another broker we had pretty much given up. Carolyn and her team’s tenacity got us across the line and we were able to borrow more at a better interest rate.
I would highly recommend this service to any expats thinking of returning. My advice would be to start the process as early as possible.
The help that we received from Specialist Mortgage services was superb. Their guidance and support was spot on through the entire process. I have no hesitation in recommending them very highly.
Thank you, Simon, Helen, and John, for supporting us on this investment and being an integral part in completing the purchase of our new home. We highly recommend and look forward to working with SMATS again.
Both Bridget and Fanny are incredibly hard workers and generate value for their clients. They achieved the given deadlines and always strive to enhance their service.
I would highly recommend them.
If you are living in Singapore and want to buy a property in Australia then you’ll need a top notch mortgage broker. Helen and John at Specialist Mortgage did a fantastic job for me when they helped me secure a mortgage in Australia. The service, follow ups and general support were very good.
We had a great experience getting a new construction loan and mortgage with Grace and Gino at SMATS Group. We received excellent advice and communication at every step.
Grace and Gino were amazing! They were able to answer all my questions and so accommodating when I requested to have calls or meetings. It took me a bit longer then I thought to purchase my property, but they were with me every step of the way. I look forward to working with them in the future.
We decided to return to Australia from Dubai and needed sound tax and financial advice. We approached the Specialist Mortgage team and they came up with realistic solutions to purchase a property back in Australia. It did not take long to get loan approval and we were able to buy in a subdivision.
We are overseas expats with good incomes and found challenges qualifying for home loans in Australia.
Grace and her team made the bank application painless.
I highly recommend using Specialist Mortgage to broker your Australian home loans.
Great support from Helen and Gino throughout the process of buying my first home. I would be comfortable recommending them to anyone.
Bridget’s knowledge and experience in the refinancing and lending field was second to none. Utilising the best expat packages available she has saved me thousands of dollars per month with the refinancing and lending options she provided.
Fanny was a delight to work with and no issue was too difficult for her. Fanny was so helpful in the difficulties of borrowing as an expat, enabling me to send multiple documents at different stages and always responding with positive results.
Grace continually maintains communication, ensuring her clients have the latest financial information and that they are receiving the best possible service.
The loan Grace provided was a unique package that I have never seen before but was perfect in challenging times. This would not have been possible if Grace had not understood us and pushed, challenged, and changed internal process’, standards and procedures.
Grace has played a major role in supporting my financial investments over the past 16 years. She is a true professional and a wonderful person to work with. I will contribute to work with Grace and cannot recommend her highly enough.
Our broker Carolyn, and her assistant, Michelle, were excellent from day one. No fuss approach and knowledgeable, they understood our needs and got us the best deal possible. Who knew that refinancing your home loan could actually be enjoyable!
Bridget and Gino at Specialist Mortgage have been fantastic to deal with these past three months. Highly recommended and exceptional communication throughout.
Exceptional service! We’re based overseas and Grace and Katherine have made our Australian home purchase journey a breeze. Professional, thorough and supportive. We are happy to endorse them for anyone considering them for mortgage services.
We are very happy with the service provided particularly from Grace and Katherine. They were very helpful with our loan application, keeping us updated and always available on short notice.
Highly recommend Specialist Mortgage and their hard working team. They were very professional and supportive, and persevered to prepare preapprovals and finalise finance over what was a very long and complex (French renumeration structure) and ultimately successful house search.
A big thank you to Bridget and Gino. Getting back into the very difficult Australian real estate market would not have been possible without their support.
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